A few steps to follow to prepare for your visit with your dog:
COVID instructions: Contact our team before your appointment in order to learn more about the guidelines to follow. Procedures may differ from those listed.
Bring your dog’s health booklet. If you have recently adopted your dog, don’t forget to bring any documents provided by the breeder or rescue.
If your animal is currently covered by a health insurance plan, please bring a claim form with you. The veterinarian can complete the form before the end of your visit.
Write down the name of the food you are currently feeding. You can also take a picture of the packaging with your cell phone.
Make a list of all supplements, medications, or other products that you are currently administering to your dog and that are not purchased our hospital.
Pay attention to your pet’s daily habits (ex. appetite, urination, defecation, drinking habits, etc.) so that you can provide this information to the medical team.
Do you have any questions for the veterinarian? Prepare a list ahead of time and we will be happy to answer them for you.
Bring a fresh stool sample. The veterinarian may want to have it checked for intestinal worms. A piece of stool the size of your thumb in a Ziploc bag is sufficient.
For your pet’s safety, we recommend that your dog be kept on a leash during your visit to the hospital. Smaller dogs can also travel in a carrier. Should you not have a carrier at your disposal, one can be provided to you (a deposit is required, and this sum will be reimbursed once the carrier has been returned to the hospital.)
Cancellation Policy: Our team does everything in its power to ensure that our patients are properly cared for in a timely manner, and for this we need your help. If you must cancel or reschedule an appointment, please let us know at least 24 hours in advance so that we may offer the appointment to another pet in need. Please be advised that a $ 75 fee will be charged for an appointment missed without prior notice and will be payable prior to any further services being rendered.
Some dogs may become anxious or stressed when the time comes to go to the veterinary clinic.
Follow these steps to help make travelling with your pet easier:
Bring some of your dog’s favourite treats with you. Reward your pet every time a step goes well: when entering the hospital, when he stands on the scale, when he sits down in the waiting area, etc.
Products formulated with synthetic pheromones (ex. Adaptil) can help decrease anxiety and stress associated with certain environments. Spray this product onto a scarf 15 minutes before tying it around your dog’s neck, making sure to place the treated area under his muzzle.
Many dogs become carsick when travelling, but it is possible to make them more comfortable: a. Remove food and water 30 minutes before departure. b. Secure your dog in the vehicle using special travelling harnesses and seatbelts in order to help decrease unwanted movement. c. There are products and medications available that can help decrease nausea and carsickness. Ask your veterinarian if one of these products could help your pet.